Your Privacy, Handled With Care

This Privacy Policy explains how Hamro Admission collects, uses, and protects your personal data when you use our website, request counseling, submit applications, or communicate with our team.

By using our services, you agree to this policy. If you do not agree, please discontinue use of our website and services.

We may collect the following categories of information:

• Identity details: full name, date of birth, nationality, passport details, and government-issued identifiers (where required).
• Contact information: email address, phone number, address, and emergency contact details.
• Academic and application records: transcripts, marksheets, entrance exam scores, recommendation details, and statement documents.
• Financial details: scholarship-related records and payment proofs needed for admissions or compliance.
• Technical usage data: IP address, browser type, pages visited, device information, and interaction analytics.
• Communication records: calls, emails, chat history, and support requests for quality and compliance purposes.

Your data is processed only for legitimate education-service needs.

• Deliver counseling, university shortlisting, and admission support.
• Submit applications, scholarship requests, and visa-related documentation to partner institutions or relevant authorities.
• Verify eligibility, prevent fraud, and maintain lawful business records.
• Communicate updates, deadlines, interview schedules, and policy changes.
• Improve website usability, service quality, and operational performance through analytics.
• Send marketing or educational updates where you have opted in.

We do not sell your personal data. We may share data only when needed to deliver services or comply with legal obligations.

• Partner universities, institutes, and scholarship boards for admission processing.
• Government authorities or regulators for visa, legal, or compliance requirements.
• Service providers such as CRM, email, hosting, and analytics platforms under confidentiality obligations.
• Legal advisors or auditors when required by law or to protect our lawful rights.

Our website uses cookies and similar tools to improve functionality, remember preferences, and understand user behavior.

• Essential cookies: required for secure platform operation.
• Analytics cookies: help us understand how visitors use our website.
• Performance cookies: improve load speed and user experience across devices.

You can control cookie behavior through your browser settings. Some features may not work properly if essential cookies are disabled.

We retain personal data only for as long as needed to deliver services, satisfy legal obligations, resolve disputes, and enforce agreements. Retention periods vary by document type and applicable laws.

When data is no longer required, we securely delete, anonymize, or archive it according to internal compliance standards.

We use technical and administrative safeguards to protect your data, including access controls, encrypted data transfer, audit logs, and role-based permissions.

While we follow strong security practices, no system can guarantee absolute security. Users are encouraged to protect account credentials and share sensitive documents only through approved channels.

Subject to applicable laws, you may request to:

• Access or correct your personal information.
• Request deletion of data that is no longer necessary.
• Withdraw consent for optional communications.
• Request a copy of certain data you provided to us.
• Raise concerns about how data is being processed.

To exercise these rights, contact us through our contact page with sufficient identity verification details.

Our services are intended for students and guardians involved in higher education decisions. For applicants who are minors, parental or guardian consent may be required before processing specific data.

We may update this policy from time to time to reflect legal, operational, or technology changes. Updated versions will be published on this page with a revised "Last Updated" date.

For privacy-related questions or requests, please reach out through our contact channel at /contact.